Online Payments
Cook and Young Booksellers use eWAY for its online credit card transactions. Your credit card details are not stored on our site, they are provided by you directly to eWAY which is a secure payment gateway provider with Level 1 PCI DSS compliance and is an authorised third party processor for all the major banks. For more information about eWAY or the payment process please visit www.eWAY.com.au .
Returns Policy
We would happily refund your item 30 days from the date you recieved it. The item must be unused and in the same condition as you recieved it and proof of purchase has to be supplied. Shipping cost are non refundable and are at the customers cost.
Please contact us via email geelongcity@cookandyoungbooksellers.com.au or via phone 03 52216666 so we can process your return.
Faulty products
Cook and Young Booksellers will refund the items in full if the item has arrived damaged or faulty as in accordance with the Australian Consumer Law. Please contact us via email geelongcity@cookandyoungbooksellers.com.au or via phone 03 52216666 so we can help you futher.
Shipping
An order confirmation will be sent to you showing your purchase. All orders will be sent within 48 hours of ordering if instock on the website. Items that are not instock will take longer. If you have any question about delivery times for items not in stock please give us a call on 03 5221 6666 or email geelong@cookandyoungbooksellers.com.au.
Once your items are shipped a Auspost tracking number will be provided.
Privacy Policy
Cook and Young Booksellers is committed to protecting your privacy. We will collect use and disclose personal information in accordance with the Privacy Act 1998 (Cth) (the Privacy Act). We collect Personal information for the primary purpse of providing a service to you. Any information is collected by us via correspondnace with you or your company be it by telephone, email or directly through our website. We may also use your personal information for secondary purposes closely related to the primary urposes, in circumstance where you would resonably expect such use or disclosure.
Cook and Young Booksellers may use your personal information for essential communications, such as emails, accounts information. If at any time a customer wishes not to recieve such correspondance they can be removed from any mailing list by contacting us via email geelongcity@cookandyoungbooksellers.com.au or via phone 02 52216666.
Your personal information may be disclosed in a number of circumstances to third parties with your consent and where required or authorised by law.
If you have any questions about a privacy policy or your personal information we may hold please give us a call on 03 5221 6666 or email us at geelong@cookandyoungbooksellers.com.au.